Refund policy

  • Satisfaction Guarantee: We prioritize your happiness. If a product doesn’t meet your expectations, you can return it.

  • Return Period: Returns or exchanges are accepted within 17 days from the date of delivery.

  • Product Condition: To qualify, products should be mostly unused, with at least 90% of the content remaining.

  • Processing Time: All return and exchange requests are processed promptly, typically within 3–5 working days.

  • Delivery Charges:

    • Original order delivery charges are non-refundable.

    • Customers are responsible for delivery charges when exchanging products.

    • If the product is damaged, leaked, or incorrect, we cover all delivery charges for the return or exchange.

  • Options for Refund/Exchange: Customers can choose either a replacement product or store credit for future purchases.